What Is High-Quality Customer Service?

What Is High-Quality Customer Service

What Is High-Quality Customer Service

Here, at Castle Painting, we don’t just talk the talk; we walk the walk. High-quality customer service has always been at the core of our existence. When Miguel Castillo founded the company over 13 years ago, he knew that a big piece of what would make it a success is caring for his customers at a higher, more personal level than his competition. And he was right…over 9,000 Castle Painting clients would agree that our attention to our customers is unmatched.

Our customer care process begins with the first contact — whether our client stops by the office, emails, phones or reaches out via one of our social media channels, like Facebook. We respond immediately because we understand that when a home-improvement project is top of mind, homeowners want to get going with it already! Next, depending on the project needs, one of our account managers meets you at your home to check out the space and assess the scope of the painting and/or remodeling project in order to provide an accurate budget estimate, which is totally free.

Miguel often works with his customers directly and personally visits the job site to ensure Castle Painting’s high standards are consistently being delivered. He handpicks his team members and personally trains them on the techniques of the finest finishing touches – from preparation to project walkthrough. Each member of Castle Painting’s service team wears a professional-looking company uniform and shows up punctually to the job site. We train our team to be polite and get the job done well in the most efficient and speedy way possible.

Additionally, Castle Painting always circles back to the customer after the job is done to gain their feedback on how they thought we did. We value your comments and opinions, and make every effort to implement changes as necessary.

We know that the difference between “they did a good job” and “they did a great job!” means always delivering the best, high-quality customer service.

Looking for high-quality customer service for your home-improvement project? Contact us to schedule a free estimate. 


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